We have recently started working with the NUS to support the cultural change required across the organisation. Firstly creating deep insight into the current culture, causes and impact on [...]
In 2012 we…… Designed a new operating model, organisation design and people change plan to bring together two customer management functions within the marketing unit Identified scope [...]
A renowned luxury brand, Burberry is a fast-moving, complex organisation always striving to delight customers and exceed high expectations. We designed and ran leadership sessions at the [...]
A dynamic, fast-growing entrepreneurial company who needed to change to achieve the right purchase deal. So we: redesigned the operating model and restructured the leadership team to create [...]
Culture change to shift the customer services organisation to a more proactive model for serving, retaining and developing customers. The programme broke down silos between departments, [...]
Designed and delivered the people integration for the acquisition of Bristol & West branch network resulting in savings of £9m as a result of completing the integration ahead of plan [...]
We delivered the people integration plan following the merger with Britannia Building Society – generating industry leading colleague pride (90%) and advocacy (89%) within two years We designed [...]
BRE offers a full range of consultancy, certification, testing, commissioned research and training, covering everything concerning the built environment. As the organisation embarked on an [...]
Fidelity is an exceptionally successful, global, family owned financial services institution. Their customers include major corporates, independent financial advisors and consumers. In 2014, [...]
