As a pre-cursor for implementing a new iCRM system throughout the organisation, our client undertook a People Engaged Change™ Programme lasting 18 months, covering all roles, from senior leaders to front-line colleagues in head-office, 680 branches and a number of contact centers.

The iCRM programme was recognised across financial services and IT industries as an example of how to successfully implement complex change across a large and distributed organisation and won a number of awards.

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